Following a recent RCare planned OS update, Open VPN connections did not reconnect as expected. This means your remote support isn’t working. Some of these issues have resolved themselves…but for ClearPath customers that are still experiencing this issue, please follow the instructions below based on your assets.
Your success with Response Care technology is important to us. If you continue to have problems, contact our service specialists at service@clearpathconnect.com or call (262) 563-1031 and we will walk you through the reconnection.